Service Team Supervisor - A&P

Education and Experience Requirements

High School Diploma or GED required. 2 years related technical aviation maintenance experience. A&P (FAA Airframe and Powerplant) license required.

Position Purpose:

Assists Service Team Manager (STM) in managing projects including planning, scheduling, organizing, coordinating, & supervising work/labor hours to meet master schedule. Manages & mentors subordinate personnel ensuring safety & quality of work. Accountable for maintaining the engagement of the team by establishing environment of collaboration, creating a culture of development where employees are supported in seeking growth opportunities, & guiding team to high quality performance.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Ensures accurate, meaningful communication flow between leadership & team to ensure alignment .
2. Delivers timely Progressive Counseling when necessary to maintain safety, compliance, & appropriate behavior amongst team .
3. Conducts regular contribution & development discussions (end-of-year discussions, 1:1) & supports development investment for all team members .
4. Establishes & cascades departmental goals aligned with organizational goals. Communicates performance expectations. Supports entire team to meet department goals .
5. Coordinates with support departments to ensure materials & equipment are available for the department .
6. Ensures work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, & all other regulatory mandates. Performs daily safety audits to drive & promote site safety goals/initiatives .
7. Manages workflow to ensure customer outdates are met. Closes the loop with STM on team feedback & communications with customers .
8. Actively manages project estimates, communicates/elevates new squawks & related new labor estimates to STM .
9. Serves as the back up to the STM for communication to customer regarding work complete, including discrepancies & estimates (off-shift Supervisor serves as the primary customer point of contact) .
10. Off-shift Supervisor serves as main contact for hangar or weather-related emergencies, injuries, and/or aircraft damage, serves as the MAZE for hangar evacuations, identifies and helps resolve necessary facility repairs .
11. Reviews daily job charging. Reviews/controls hours of technicians & leads .

Additional Functions:

1. If required, resolves warranty claim issues with Aircraft/Engine/APU manufactures/vendors. .
2. Institutionalizes Lean & continuous improvement. .
3. Assists Service Team Manager in hiring/onboarding as required. .

Perform other duties as assigned.

Other Requirements:

1. Must have demonstrated leadership ability, high degree of integrity, possess strong verbal & written communication skills.
2. Must be able to interact effectively with internal & external customers to support various projects, assist in troubleshooting aircraft systems as requested.
3. Must be able to read, write, speak, & understand the English language.

This job requires one to be able to read, write, speak, and understand the English language.