Service Team Manager

Education and Experience Requirements

Bachelor's Degree in aviation maintenance or related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 7 years aviation experience to include three (3) years of in-service maintenance experience on large or mid-size cabin aircraft. 5 years supervisory experience and may include two (2) years of project management experience. A&P (FAA Airframe and Powerplant) license preferred.

Position Purpose:

The STM manages and is responsible for several aspects of a Service Center visit including safety of personnel, quality of work performed, manpower planning, overall project/schedule management and labor performance. The STM along with the SCC coordinate the various customer communications required. over the course of a maintenance visit.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Upon aircraft arrival, ensure the work authorization is complete with signature and conduct a thorough debrief with customer representative(s). Manage projects and assign work through team leads.
2. Supervise a continuous safety/security program, which includes operation of support equipment, aircraft systems, 6S, general housekeeping and lean manufacturing principles. Ensure that regular established safety/security audits are conducted and discrepancies are addressed.
3. Responsible for establishing a safety and quality culture that represents the Gulfstream brand.
4. Manage and mentor subordinate personnel; establish employee development and training plans; communicate performance expectations; conduct performance appraisals and make other personnel decisions as required.
5. Pre-plan, develop and maintain schedule through aircraft delivery and follow-up.
6. Manage workflow to ensure that customer outdates are met. Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to Operations Manager.
7. Manage and help facilitate the efforts of Engineering, Avionics, Inspection, Interior, Electrical, Product Support and Materials to meet aircraft schedule.
8. Ensure that work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, and all other regulatory mandates.
9. Work with the SCC to communicate updates and project plans with the customer and ensure all their concerns are addressed. Conduct thorough work order/invoice reviews with the Service Center Coordinator.
10. Lead by example, and ensure established procedures are followed by subordinates carrying out assigned duties. Monitor and control costs, expenses, and other resources to ensure financial performance (meeting or exceeding Service Center financial objectives on all projects). Must be able to meet department goals, influence, and lead individuals in other departments with no direct authority to do so.

Perform other duties as assigned.

Other Requirements:

1. An A&P certificate and an additional four (4) years of related aircraft experience may offset the Bachelor’s degree.
2. Must have demonstrated leadership, strong communication skills and the ability to successfully manage P&L.
3. Must be computer literate; proficiency in MS Word and Excel required; proficiency in MS Project preferred. leadership ability and possess strong communication skills.