Senior Aftermarket Expediter

Education and Experience Requirements

High School Diploma or GED required. Bachelor's Degree preferred or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Four to five years experience in shipping, material handling, vendor recovery, purchasing, technical operations and logistics.

Position Purpose:

Working with minimal supervision, monitor and track Aircraft on Ground (AOG) through sales, purchasing, picking, shipping and delivery. Locate out of stock parts to support AOG. Assist Technical Operations by taking over order-taking role as required. Provide leadership and training to entry level expeditors. Ensure customers aware of part shipment thru direct customer contact.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Develop performance metrics and process improvement plans to management to identify overall performance of expediter group and assist group lead with implementation of process improvements.
2. Daily communication with customers and have lead responsibility for direct customer contact to relay part shipment and core retrieval information.
3. Directly involved in impacting OTC sales revenues annually.
4. Responsible for training and education of entry level expediters, and provide leadership to expediter group in the absence of Group Lead.
5. Identify the most expeditious option to meet and resolve AOG orders. Communicate and ensure conformance to AOG response procedures. Use full requisition and purchasing authority in order to meet AOG requirements.
6. Support Parts Sales and Technical Operation personnel in locating out-of-stock parts for AOG. Monitor out-of-stock parts to ensure parts are delivered to customer and create an AOG summary outcome report. .
7. Assist Technical Operation personnel with part orders as required. Assist with the expediting of bulk shipments. Monitor picking and crating to ensure conformance to crating shipping cutoffs for orders taken by 1:30 p.m.
8. Provide daily guidance in directing all Spare Parts Sales Reps.
9. Work with Purchasing to add approved third party suppliers in order to resolve future AOG issues. Work with Planners to review and reduce backorder history.
10. Perform quality assessment when buying from 3rd parties to ensure conformance to Gulfstream quality requirements. Review associated paperwork to ensure existence of inspection documentation including 8130 tags.
11. Identify corrective actions and possible work around when typical GAC and GDAS cannot provide parts in support of schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems.
12. Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or GAC ODARS.
13. Monitor all Corridor Sales Orders to assure proper processing within all GAC departments.

Additional Functions:

1. Travel domestically and/or internationally as required. .
2. Participate in rotating of AOG duties. .
3. Facilitate daily shortage meeting with both planning and purchasing management. .

Perform other duties as assigned.

Other Requirements:

1. Ability to operate personal computers; experience with Microsoft Windows/Windows NT, Microsoft Office products and in-house computer programs.
2. Must have knowledge of Corridor, Technical Operations and parts sales functions and understand network of alternative suppliers.
3. Extensive knowledge of Gulfstream Procurement, Vendor Recovery procedures and manufacturing principles for both purchased and in-house manufactured parts.
4. Strong familiarity with parts sources at all Gulfstream locations, 3rd party parts providers, Inventory Locator Service (ILS) and alternatives channels is preferred.
5. Act on behalf of Group Lead in their absence.

This job requires one to be able to read, write, speak, and understand the English language.