Technical Services Manager - Mechanical Systems

Education and Experience Requirements

Bachelor's Degree in aviation maintenance, a related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years experience related to providing technical support to in-service transport aircraft to include at least. 5 years progressively responsible supervisory experience in the aerospace industry.

Position Purpose:

The Technical Services Manager is responsible for planning and providing overall direction to the groups within Technical Operations and ensuring the highest level of customer support is delivered. During escalated, sensitive, and special support efforts, the Technical Services Manager provides guidance and recommendations to Operations Managers and General Managers in the Gulfstream Product Support network and ensures that a support plan is identified, coordinated, and executed. This position interfaces between Product Support Senior Management and is responsible for managing the day to day Technical Operations support efforts.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Chair the daily Service Fleet Status Report (SFSR) meeting to identify safety of flight issues and direct the support efforts of the in-service fleet.
2. Provide direction and support to Technical Operations Supervisors to include identifying special work assignments, establishing priorities and providing technical & non-technical support advisement.
3. Actively manage & monitor department to CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives. .
4. Identify and champion Lean initiatives and projects within Technical Operations that improve efficiency, reduce costs, and enhance overall support. Mentor LSS specialists within Technical Operations.
5. Monitor and trend departmental metrics and data to establish manpower forecasting. Provide business case & recommendations for staffing enhancements, gaps in technical coverage, and other personnel requirements.
6. Establish departmental development and training plans; communicate departmental performance expectations; conduct performance appraisals and make other personnel decisions, as required.
7. Implement and administer department operating processes, procedures, and standards to ensure consistency with corporate policies.
8. Interface with Gulfstream owners and/or operators to resolve difficult situations or aircraft issues.
9. Provide both verbal and written communications on behalf Gulfstream Product Support.
10. Coordinate, compile, and communicate customer or fleet specific data at a high level to facilitate informed and concise decisions. .
11. Manage large scale Product Support projects that coordinate resources, tooling, and manpower to reduce cost impact while setting & meeting customer expectations.
12. Manages the Airborne Product Support aircraft 24/7 and dispatches the aircraft to support customers in the field.
13. Support Customer Appreciation Breakfast, Customer Advisory Board, Operators Conference, NBAA, Customer Forums, and PAMA Presentations as required.

Perform other duties as assigned.

Other Requirements:

1. An A&P license and four (4) years of related aircraft experience in addition to ten (10) years combined aircraft maintenance and operations experience may offset the Bachelors degree.
2. A good understanding of Windows computer applications including the use of standard computer word and data processing programs (i.e. Microsoft Office Suite) and appropriate typing skills required.
3. Excellent oral, written, and presentation skills required.
4. Must have complete understanding of customer requirements and how to utilize resources to meet them.
5. Airframe and Powerplant license is preferred, but not required.
6. This position may require working first, second, third, swing, or weekend shifts.

This job requires one to be able to read, write, speak, and understand the English language.