Technical Service Senior Manager

Education and Experience Requirements

Bachelor's Degree aviation maintenance, a related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 12 years experience related to providing technical support to in-service transport aircraft to include 7 years progressively responsible management experience in the aerospace industry.

Position Purpose:

Responsible for strategic planning and providing overall direction to the managers and groups within Technical Operations and ensuring the highest level of customer support is delivered, while monitoring and supporting the department P&L budget. The Senior Manager implements and administers department policies and procedures. Develop appropriate operational and departmental metrics and strategic goals. During escalated, sensitive, and special support efforts, provide guidance and recommendations to Operations Managers and General Managers in the Gulfstream Product Support network and ensures that a support plan is identified, coordinated, and executed. This position interfaces between Customer Support Senior Management and is responsible for managing the day to day Technical Operations support efforts.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Maintain oversight of the daily Service Fleet Status Review (SFSR) meeting and actively participate in reviewing and providing recommendations regarding safety of flight issues during the Safety Review Team (SRT) discussions. .
2. Represent the Director of Customer Support in Safety Review Board (SRB) as required.
3. Provide direction and mentoring of Technical Operations Managers and Supervisors to include identifying special work assignments, establishing priorities, and leadership training.
4. Interact closely with Service Center General Managers and Leadership to provide accurate recommendations and guidance in order to resolve high level customer issues quickly.
5. Develop and implement effective departmental goals and metrics. Actively manage & monitor department to CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives. Implement interim measures as necessary to remain on course. .
6. Identify and champion Lean initiatives and projects within Technical Operations that improve efficiency, reduce costs, and enhance overall support. Mentor LSS specialists within Technical Operations.
7. Monitor and trend departmental metrics and data to establish manpower forecasting. Provide business case & recommendations for staffing enhancements, gaps in technical coverage, and other personnel requirements.
8. Establish departmental development and training plans; communicate departmental performance expectations; conduct performance appraisals and make other personnel decisions, as required.
9. Implement and administer department operating processes, procedures, and standards to ensure consistency with corporate policies.
10. Interface with Gulfstream owners and/or operators to resolve difficult situations or aircraft issues.
11. Provide both verbal and written communications on behalf Gulfstream Product Support.
12. Communicate with Gulfstream Senior Leadership; compile and communicate customer or fleet specific data at a high level to facilitate informed and concise decisions. .

Perform other duties as assigned.

Other Requirements:

1. An A&P license and four (4) years of related aircraft experience in addition to the twelve (12) years combined experience may offset the Bachelors degree.
2. Very strong oral, written & presentation skills; Regularly communicates with Gulfstream & supplier Sr. management, customers (up to & including A/C owners) as well as functional department management & staff.
3. Leadership skills (ability to coach mentor employees to reach their potential).

This job requires one to be able to read, write, speak, and understand the English language.