Technical Operations Systems Specialist I - AOG FAST Center

Education and Experience Requirements

Bachelor's Degree in aviation maintenance, or related curriculum or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 3 years aircraft related maintenance and operations exp. An A&P license, EASA B1/B2 or FlightSafety Master Technician certification and four (4) additional years of related aircraft experience may offset the Bachelors degree.

Position Purpose:

The Technical Operations Specialist I is the primary point of contact for internal and external customers and represent Gulfstream's Product Support network for both technical and non-technical situations. Under general direction and using established procedures as a guide, provides advice and guidance to the company and the customer on the installation, service, repair, replacement, modification and maintenance of equipment. Exposed to customer relationships with regards to the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. Suggests new ways to improve the technical support effort.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. By interpreting general operational/maintenance requirements, and under guidance, provides technical consultation to customer, Service Center, Product Support, Field Service Representatives, Entry Into Service (EIS), Engineering, other internal departments, and FlightSafety to affect a suitable resolution to various operational conditions.
2. Under guidance, coordinate the technical data exchanged between Gulfstream Engineering, operators, Field Service Representatives, and fixed base operators to provide temporary or permanent repairs for damaged aircraft.
3. Develop troubleshooting procedures and processes for Gulfstream aircraft.
4. By using established procedures, recommend alternative approaches to solve complex system and support equipment issues. .
5. Assists any investigation as necessary, and respond to requests received from Gulfstream operators, Field Service Representatives, and other agencies. Direct any action resulting from those investigations.
6. Initiate and prepare customer bulletins, Pub Change Requests (PCR), service news items, letters, and other formal documentation/communication.
7. Actively engage in CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives. Identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness. .
8. Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer.

Perform other duties as assigned.

Other Requirements:

1. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
2. A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft Word) and appropriate typing skills a plus.
3. Airframe and Powerplant license is preferred, but not required.
4. This position may require working first, second, third, swing, or weekend shifts.

This job requires one to be able to read, write, speak, and understand the English language.