Supervisor End User Support
Date: Jun 17, 2022
Location: Savannah, GA, US
Company: Gulfstream Aerospace Corporation
Supervisor End User Support in GAC Savannah
Unique Skills:
Good communication skills. Good organizational skills. Good customer service skills. Adaptable and flexible in a dynamic working environment. Ability to work effectively in a cross functional capacity with other organizational units for the purposes of troubleshooting open issues. Experience in an enterprise environment preferred Windows and/or Mac experience knowledge preferred.
Education and Experience Requirements
Job Description
- Supervise End User Support Specialists, providing support/direction and performing administrative tasks as needed.
- Oversees installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity.
- Collects and assesses information from the user community in software and hardware problem resolution.
- Defining and tracking metrics and key performance indicators to raise the bar in team performance and customer service.
- Reduce errors working with the supervisors through process improvement and root cause analysis.
- Keeps up to date with current trends and is prepared to make recommendations.
- Strong supervision, interpersonal communications, problem resolution and conflict management skills.
- Required knowledge and experience with the following: Windows operating systems and Windows Server 2008 or 2012. Experience with Linux operating systems preferred.
- Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.
- Experience with MS Office required.
- Knowledge of Microsoft Operations Framework 4.0 or ITIL V3 a plus.
- Ability to prioritize and multi-task.
- Effective analytical, problem-solving, and decision-making skills required.
- Effective oral and written communication skills, including user training and interpersonal skills required.
- A strong understanding of a wide variety of personal computing equipment and software.
Additional Information
Requisition Number: 191701
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 05/11/2022
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market: Savannah
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