Sr Monitoring Tools Lead *Remote Eligible*

Education and Experience Requirements

Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field preferred. 7 years of experience with enterprise monitoring standards/best practices, to include design/implementation and maintenance experience with SolarWinds and Netcool.

Position Purpose:

The Sr. Monitoring Tools Lead will support the design/implementation and maintenance of enterprise monitoring tools within the GAC environment.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Ensure the Infrastructure Tools environment is maintained in accordance with company standards and leading practices.
2. Lead and participate in Infrastructure Tools related engagements/meetings that have a strong business & technology focus .
3. Manage Infrastructure Tools incident resolution within the environment, facilitating collaboration among other infrastructure and business service support teams as required.
4. Serve as the Infrastructure Tools escalation point for major incidents, and escalate to the Mgr. of the TCC and/or appropriate Gulfstream stakeholders as required.
5. Ensure Infrastructure Tools root cause analysis is performed for any incident affecting GAC enterprise monitoring tools in accordance with Gulfstream policies and standards.
6. Collaborate with the Technology Command Center to evaluate and recommend tools and processes that enhance the stability and functionality of the monitoring environment, ensuring that any new technologies are compatible with existing Gulfstream architecture and standards.
7. Transform customer inputs and feedback into concept visualizations leveraging agile methodologies to develop and deliver iterative designs and enhance or streamline existing monitoring designs.
8. Practical experience in APM working with application & infrastructure teams to define/interpret monitoring/alerting requirements for managing end user experience, fault isolation, and proactive environment health management including alerting, analysis, and reporting.
9. This person should be an Expert in Application Performance Management & Systems Performance Management.
10. Ensure Infrastructure Tools supporting enterprise monitoring are maintained in accordance with company standards and leading practices.
11. Actively mentor technical skill development within the Enterprise Systems Monitoring (ESM) team.
12. Tools this person will Use
    • NetCool
    • ManageEngine
    • Foglight
    • Dynatrace
    • Others - ThousandEyes, Lakeside SysTrack .

Perform other duties as assigned.

Other Requirements:

1. Strong knowledge of IT infrastructure and underlying technologies i.e., operating systems (UNIX, Linux, and Windows), networks, storage, databases and application components.
2. Holistic view of enterprise solutions, including a sound appreciation of operational costs, security, performance engineering, application development and systems management.
3. Knowledge of the ServiceNow Tool Suite and administration and tool support.
4. Knowledge of leading-edge products/technology and industry in order to effectively participate on business unit and architectural boards.
5. Knowledge of local and remote data center design/management and cloud computing.
6. Work Service Now Tickets (Incidents and Requests).

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.