Service Team Mgr

Education and Experience Requirements

Bachelor's Degree in aviation maintenance or related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 3 years related technical aviation maintenance experience. 2 years people management experience with accountability and ownership of employee relations activities, including writing and delivering performance reviews, making hiring and termination recommendations, making compensation recommendations, driving employee development, etc. A&P (FAA Airframe and Powerplant) license preferred.

Position Purpose:

Manages Service Center visits including safety of personnel, quality of work, manpower planning, overall project/schedule management & labor performance. Coordinates customer communications required. over the course of a maintenance visit. Accountable for maintaining the engagement of the team by establishing environment of collaboration, creating a culture of development where employees are supported in seeking growth opportunities, & guiding team to high quality performance.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Ensures accurate, meaningful communication flow between leadership and team to ensure alignment .
2. Delivers timely Progressive Counseling when necessary to maintain safety, compliance, & appropriate behavior amongst team .
3. Conducts regular contribution & development discussions (end-of-year discussions, 1:1s) & supports development investment for all team members .
4. Establishes & cascades departmental goals aligned with organizational goals. Communicates performance expectations. Supports entire team to meet department goals .
5. Manages projects, assigns work through Svc Team Supervisors. Sets strategic vision for all projects. Pre-plans, develops & maintains schedule through aircraft delivery/follow-up .
6. Upon aircraft arrival, ensures work authorization is complete with signature and conducts a thorough debrief with customer representatives .
7. Supervises a continuous safety/security program, which includes operation of support equipment, aircraft systems, 6S, general housekeeping & lean manufacturing principles. Ensures that regular established safety/security audits are conducted & discrepancies are addressed .
8. Facilitates status meetings with all departments/shops. Ensures coordination of parts, resources, materials, & tooling. Holds internal customers accountable to meet aircraft schedule .
9. Ensures that work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, & all other regulatory mandates .
10. Communicates estimates, updates & project plans with the customer and ensures all their concerns are addressed. Acts on feedback received from customer & employee roundtables, customer surveys, & inputs .
11. Protects the brand by ensuring high touch customer experience within the operation. As the primary customer interface, is engaging, authentic & promotes the Gulfstream brand effectively .
12. Monitors/controls costs, expenses, & other resources to ensure financial performance (meeting or exceeding Service Center financial objectives on all projects). Must be able to meet department goals, influence, & lead individuals in other departments with no direct authority to do so .

Additional Functions:

1. Responsible for hiring and onboarding as required. .
2. Institutionalize Lean & continuous improvement .

Perform other duties as assigned.

Other Requirements:

1. Must have demonstrated leadership ability, strong communication skills & the ability to successfully manage P&L.
2. Must be able to read, write, speak, & understand the English language.

This job requires one to be able to read, write, speak, and understand the English language.