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Manager, IT Service Management

Date: Apr 27, 2021

Location: Savannah, GA, US

Company: Gulfstream Aerospace Corporation

Manager, IT Service Management in  GAC Savannah

Unique Skills:

Preferred knowledge of ServiceNow and Flexera.

Education and Experience Requirements:


Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. 6 years experience in ITSM related fields to include 2 years managing professional level employees or medium to large, cross-functional teams or projects. ITIL Intermediate certification preferred.

Position Purpose:
Responsible for process ownership, implementation, and operations reporting across the organization. Specific areas of focus are incident management, problem management, change management, service catalog request fulfillment process, service level management, and the configuration management process.

Principle Duties and Responsibilities:

Essential Functions: 1. Collaboratively design ITSM processes for the organization and evoke staff buy-in across the organization 2. Ensure each process has a process owner 3. Implement change process for introduction of new processes or changes to existing processes 4. Deliver operational and performance reporting for ITSM processes to stakeholders 5. Promote and implement continuous improvement mechanisms within processes 6. Serve as an escalation point for all issues regarding IT Service Management 7. Hire, lead and manage capable, energetic, passionate employees for areas under your responsibility 8. Promote and ensure adherence to policies, processes and procedures, as well as leading practices

Additional Functions: 1. Gets results that have a clear positive and direct impact on business performance Perform other duties as assigned.

Other Requirements: 1. Business functional experience a plus. 2. Excellent analytical, organizational, communication, planning, and decision making skills.
3. Excellent analytical, organizational, communication, planning, and decision making skills.
4. Soft skills and technical skills that contribute to client satisfaction.
5. Good understanding of corporate IT policies, procedures and standards.
6. Collaboration and decision making skills.
7. Negotiation skills.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.


Additional Information

Requisition Number: 167107

Posting Type: Internal-External

Department: J0214-IT Business Office

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Salary Grade:M3

Number of Openings: 1

Posting End Date: 06/08/2021 


Equal Opportunity Employer/Veterans/Disabled.


Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.


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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Nearest Major Market: Savannah

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