Lead TCC Incident Coordinator
Date: Jul 29, 2022
Location: Savannah, GA, US
Company: Gulfstream Aerospace Corporation
Lead TCC Incident Coordinator in GAC Savannah
Unique Skills:
- Functions as local subject matter experts (SMEs) within the Technology Command Center (TCC) for specific areas of responsibility.
- Performs scheduled and ad-hoc enterprise application/infrastructure monitoring and maintains associated documentation.
- Identifies issues, early warning signs, and performance degradation in the enterprise environment and creates and escalates help desk tickets as required.
- Performs system monitoring using a variety of software tools to identify failures, early warning signs, and performance issues related to the Gulfstream Enterprise IT Environment.
- Independently diagnose incidents and perform limited root cause analysis for incidents escalated from Level 1.
- Diagnose and resolve incidents, and perform authorized change tasks (routine system maintenance), according to documented processes and procedures.
- Performs and documents system and process audits to ensure compliance to standards.
- Ensures completeness and integrity of information collected to conduct daily operations.
- Participates in full lifecycle of Problem Management including: Proactive Identification of Problems, Root Cause Investigation, Problem Resolution, Identification and Tracking of Incidents, Incident Classification, Incident Escalation, Incident Resolution.
Education and Experience Requirements
Job Description
- Functions as local subject matter experts (SMEs) within the Technology Command Center (TCC) for specific areas of responsibility.
- Performs scheduled and ad-hoc enterprise application/infrastructure monitoring and maintains associated documentation.
- Identifies issues, early warning signs, and performance degradation in the enterprise environment and creates and escalates help desk tickets as required.
- Performs system monitoring using a variety of software tools to identify failures, early warning signs, and performance issues related to the Gulfstream Enterprise IT Environment.
- Independently diagnose incidents and perform limited root cause analysis for incidents escalated from Level 1.
- Diagnose and resolve incidents, and perform authorized change tasks (routine system maintenance), according to documented processes and procedures.
- Performs and documents system and process audits to ensure compliance to standards.
- Ensures completeness and integrity of information collected to conduct daily operations.
- Ready to work all Shifts (24x7x365 model) .
- Participates in full lifecycle of Problem Management including: Proactive Identification of Problems, Root Cause Investigation, Problem Resolution, Identification and Tracking of Incidents, Incident Classification, Incident Escalation, Incident Resolution.
- Proactively identifies opportunities to improve existing methodologies, processes or other areas of service delivery performance. .
- May perform system administrator work for routine maintenance and issue resolution. .
- Builds, fosters and promotes positive relationships among the applications team, infrastructure team, and key stakeholders. .
- Basic working knowledge of client/server applications, servers, and networks required.
- Experience supporting MS Office preferred.
- A strong understanding of a wide variety of personal computing equipment and software.
- Ability to follow manuals and read complex instructions.
- Ability to operate a variety of standard office equipment including personal computers, printers, and copier.
- Ability to prioritize and multi-task.
Additional Information
Requisition Number: 199271
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 08/29/2022
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market: Savannah
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