Gulfstream Corridor Support Network Functional Specialist

Education and Experience Requirements

Bachelor's Degree in Business Administration, Information Systems, Computer Science required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 8 years experience supporting a business critical BT application, including in depth transactional and cross functional process knowledge preferred.. .

Position Purpose:

Responsible for supporting Customer Support software solutions enhancements and sustaining activities for the integrated applications known as the Gulfstream Corridor Support Network (GCSN). A large focus will be supporting new software initiatives while ensuring the integrity of the global template, as well as identifying, scoping and delivering on continuous improvement opportunities. Requires extensive knowledge of lean and project management techniques. Identifies where process improvements can be made, identifies software applicable solutions, creates the business case and works with the business and development team to develop the functional specification.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Ensures that the GCSN supported applications-delivered business process provides the appropriate functionality to run the business by leveraging detailed business knowledge. .
2. Leads small scale projects independently. Assists with project management of large scope technical initiatives.
3. Identifies where process improvements can be made and works with BT/ERP and business SMEs to create the business case for each initiative. Responsible for recommending improvements with GCSN supported application functionality. .
4. Takes complex business requirements and models them within GCSN supported applications. Act as expert on all details regarding critical business processes and associated requirements.
5. Understands / evaluates the impact of new processes and how to prepare the business for change. .
6. Using process mapping, lean six sigma and continuous improvement methods, applies these principles to functional business areas. .
7. Has a strong understanding of the reporting tools available and how to apply them (Crystal Reports / Cognos / Power BI etc.) .

Additional Functions:

1. Leads and assist with the resolution of complex process-related break fix / production issues. .
2. Conducts training and prepares training programs and materials as needed. .
3. Performs all other duties as assigned. .

Perform other duties as assigned.

Other Requirements:

1. Completion of appropriate training in a Lean manufacturing and project management best practices desired.
2. Experience creating business case packages and leading their presentation.
3. Experience with effectively communicating to senior management.
4. Software application configuration / authorization management knowledge and experience desired.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.