Director, Customer Support Business Transformation
Date: Jun 15, 2022
Location: Savannah, GA, US
Company: Gulfstream Aerospace Corporation
Director, Customer Support Business Transformation in GAC Savannah
Unique Skills:
The successful candidate will be instrumental and lead the complete overhaul and refresh of the Customer Support business technology backbone.
As of member of Customer Support President’s direct report line, work with Leadership to create and deliver the business process and technology transformation strategic initiative plan. In this role, there will be a heavy focus on institutionalizing initiatives for identified high-impact Customer Support business technology solutions and use cases. The successful individual will work closely with stakeholders, functional support; and project managers to understand and maintain focus, including identifying critical metrics and milestones; and deliver actionable insights to relevant decision-makers, while ensuring solutions are being implemented that improve Customer Support capabilities, performance, and success.
Education and Experience Requirements
Job Description
- Advocate for change management, continuous improvement, cross-functional collaboration, process standardization, and transformative technology.
- Increase employee effectiveness, efficiency, and engagement to improve overall business unit productivity.
- Engage and participate with both customers and key leaders across the business unit to identify needs, develop plans and priorities, and organize resources to achieve overall business unit goals.
- Create, align, communicate, and execute process and systems strategies and initiatives across multiple departments and sites.
- Consolidate, direct, and deliver all business technology resources and initiatives assigned to/from multiple departments and sites.
- Develop and deliver detailed project plans, resource requirements, and tracking mechanisms to achieve business unit plans and priorities.
- Document, standardize, refine, and audit key business metrics, processes, reports, transactions, and work instructions.
- Deploy training, tools, methodologies, and metrics to expand and evolve application of continuous improvement, lean, problem-solving, and six-sigma across multiple departments and sites.
- Develop and maintain collaborative strategic relationships with critical services and technology partners.
- Anticipate, identify, and advocate for emerging transformative solutions and technologies.
- Familiarity with implementing and sustaining modern application development, business analytics, customer collaboration, demand forecasting, part replenishment, and service operations with applicable data management concepts, practices, and standards required; SAP experience preferred.
- Familiarity with continuous improvement strategies and tools (including Lean Manufacturing and Six Sigma) to automate and streamline labor, material, process, and data flow required.
Additional Information
Requisition Number: 195734
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 07/27/2022
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Legal Information | Site Utilities | Contacts | Sitemap
Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market: Savannah
Job Segment:
Six Sigma, Lean Six Sigma, Industrial Engineer, Manager, Customer Service, Management, Engineering