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Desktop Support Spec - Mac

Date: Jun 22, 2022

Location: Savannah, GA, US

Company: Gulfstream Aerospace Corporation

Desktop Support Spec - Mac in  GAC Savannah


Unique Skills:

No other unique skills required.


 

 

Education and Experience Requirements

Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems or technology related field preferred. 5 years providing technical support for Apple MacBook/iMac/iPad and iPhone.

Position Purpose:

Provide installation and day-to-day support for Apple Mac /iPhone hardware, software, network and mobile components, for Mac desktop and laptop computers.

Job Description

Principle Duties and Responsibilities:

Essential Functions:
  1. Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
  2. Analyze the customers technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
  3. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
  4. Provide technical support to and informal training to Mac users.

Perform other duties as assigned.

Other Requirements:
  1. Proficiency in the hardware and software platform supported by maintaining applicable technical certifications.
  2. Ability to provide technical support service delivery within established guidelines.
  3. Knowledge of Service Level Commitments and relative risks.
  4. Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
  5. Soft skills and technical skills that contribute to client satisfaction.
  6. Excellent analytical, assessment, planning, verbal and written communications skills.
  7. Good knowledge of the physical environment.
  8. Good understanding of corporate IT policies, procedures and standards.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.

Additional Information

Requisition Number: 196010

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 07/25/2022 

 

Equal Opportunity Employer/Veterans/Disabled.

 

 

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

 

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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft


Nearest Major Market: Savannah

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