Customer Visit Planner - Sales and Design

Education and Experience Requirements

Associate's Degree Marketing, Business Administration required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Bachelor's Degree preferred. 6 years experience in the field of customer service or related field.

Position Purpose:

Coordinates and executes daily multiple Level One customer, VIP, and dignitary visits through the Sales and Design Center in coordination with the Sales and Design Center Manager. This position is responsible for leading the customer visit process for the Gulfstream Sales and Design Center in a manner that meets and exceeds all of the expectations and goals for growing the Gulfstream family as Company goals dictate.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Under guidance from the SDC Manager, acts as the single point of contact responsible for successful execution of Level One customer and prospect visits, dignitaries, and Gulfstream Leadership Team events in the Sales & Design Center. This will include coordinating all activity with Gulfstream customers and prospects, and all other Gulfstream organizations involved with the visit such as the Leadership Team, Sales, Completion Sales, Completions Design, Sales Engineering, Sales Administration, Flight Operations and Customer Service.
2. Responsibilities include but are not limited to, coordinating security requirements, hotel accommodations; transportation requirements; catering; safety awareness; security procedures, aircraft ramp activity, and other special requirements for all customer and VIP visits to Gulfstream facility.
3. Assures that customers and their aircraft are promptly, courteously and professionally attended to throughout the customer visit process. .
4. Assures that all accommodations are made for the customer regarding dining, entertainment, tours etc. coordination based on the customers needs/requests along with taking care of their luggage, and hotel check-ins etc. when staying overnight in the area. .
5. Responsibilities include coordinating Leadership Team transportation to/from facility, airport, service center etc.
6. As applicable to site, coordinates and executes all Executive Dining Room events. Responsibilities include but are not limited to, maintaining beverage inventories, restocking supplies and linens. Promotes and maintains the proper level of service in the Executive Dining Room providing feedback to the Sales and Design Center Manager regarding customer satisfaction and suggested improvements to the Executive Dining Room and processes associated with it. .
7. Provides day-to-day high level support to Sales and Design Center Customer Service supporting all Leadership Team requirements, dignitary level visits and Level One customer visits. .
8. Makes recommendations to Sales and Design Center Manager regarding improvements or changes to Level One customer visit guidelines and, as applicable, the Executive Dining Room processes and standards.
9. Coordinates and leads all fast-track meetings prior to customer visits following up on all action items and recommending a plan to counter any issues that arise.
10. Coordinates and leads all post-visit / lessons learned meetings, following up on all action items and recommending a plan to counter any issues that arise.

Additional Functions:

1. Provides day-to-day support to all departments with regard to customer visit standards; visit coordination procedures; facility access procedures; as applicable, Executive Dining Room procedures; and all other customer-related questions, issues and/or concerns. .
2. Coordinates and helps execute all aspects of Level One customer and VIP visits to include hotel accommodations; transportation needs; catering; entertainment and other special requirements as required. .

Perform other duties as assigned.