Customer Support Master Craftsperson

Education and Experience Requirements

High School Diploma or GED required. FAA A&P license or be able to obtain a repairman certificate within 30 days of start date. 10 years extensive experience in production/manufacturing/service center.

Position Purpose:

Technical expert on in-service aircraft and perform repairs on installations that require a high degree of accuracy and timeliness. Function independently in a team oriented work environment and in a leadership role when required.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Perform technical functions such as correct methods of in-service installations, repairs/mods, and refurbishments.
2. Troubleshoot any problem areas on in-service aircraft to determine cause and pursue preventative actions with proper liaison which improves efficiency and product quality.
3. Assist in problem solving to establish or correct planning methods for in-service aircraft refurbishments and installations efficiently by utilizing standard techniques, procedures and criteria.
4. Interact with Engineering, Product Support Engineering and Quality Control to troubleshoot problems and implement solutions.
5. Organize, develop (with assistance of the Training Department) and administer the Employee Skills Development Program.
6. Identify and develop training requirements for tooling, test equipment and other areas.
7. Plan, schedule and complete tasks in order to meet service/delivery schedules. .
8. Assist management, as required, with supervision and instruction of technicians in proper procedures and techniques of trouble shooting airframe, routine inspections and preventive maintenance. Assist with performance appraisal of subordinates.
9. Assess strengths and weaknesses of subordinates. Apply strengths for maximum job efficiency and provide guidance and growth opportunities to reinforce developmental areas. Provide diverse learning opportunities. .
10. Maintain a current knowledge of industry standards, vendor information and all other procedures, publications and general knowledge pertaining to product support installations, repairs, and refurbishments.
11. Assist in maintaining work schedules and updating of CMP cards. Review work, including forms and records, to ensure compliance with Gulfstream Repair Station procedures and FAA Airworthiness Standards. Review daily job charging to ensure accuracy of charges to aircraft .
12. Support Lean activities.

Additional Functions:

1. Perform tasks assigned to department technicians or leads during their absence, when required. .
2. Comply with standard operating procedures. .
3. Complete all required. paperwork and documentation to include CMP cards, Travelers and R&I log. .
4. Comply with all safety, 6S, and housekeeping policies and use personal protective equipment. Ensure aircraft interior is protected (PTP). Assist in the development and implementation of related initiatives. .
5. Perform repairs on installations that require a high degree of accuracy and timeliness. .
6. Assist in training subordinates in proper techniques, processes and procedures. .

Perform other duties as assigned.

Other Requirements:

1. Thorough knowledge of manufacturing and/or repair station procedures and specifications, plant safety, tooling, and quality requirements.
2. Must have an established track record of troubleshooting manufacturing or installation processes.
3. Proficient knowledge of all applicable machinery and processes necessary to perform the job. Must have basic computer knowledge and skills.
4. Must be able to read, write, speak, and understand the English language.