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Customer Support Managed Program Analyst II

Date: Sep 20, 2022

Location: Savannah, GA, US

Company: Gulfstream Aerospace Corporation

Customer Support Managed Program Analyst II in  GAC Savannah

Unique Skills:

We are looking for a new team member who will help us with our business process transformation utilizing enabling tools and improved processes. The ideal candidate will have strong people skills, be an excellent communicator, and possess a business process background.   In addition, the ability to  build current and future state process maps, presentation skills, and the ability to translate business needs into IT requirements are all pluses.  The winning candidate will be open to the art of the possible and technology platform agnostic (we provide the business needs, and our Business Technology team provides the appropriate technology solution).  PowerBI, Excel, and PowerPoint skills are also a plus.



Education and Experience Requirements

Bachelor's Degree in aviation maintenance, business administration, or a related curriculum required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years related aircraft maintenance experience or experience analyzing complex data sets.

Position Purpose:

Under minimal direction, manage and oversee contractual terms, and with guidance from the PS Sales Programs Manager, coordinate, analyze, review and manage cost for sales programs for current and future fleet.

Job Description

Principle Duties and Responsibilities:

Essential Functions:
  1. Coordination of sales programs including, but not limited to, analyzing costs for Gulfstream customers.
  2. Develop tracking process to control costs and minimize cost impact to sales programs and customers.
  3. Manage review of maintenance records, including CMP documentation, aircraft, engine and APU log book entries and parts documentation to assist with enrollment fee calculation, pricing and relevant program coverage.
  4. Participate in cost analyses, business cases, and feasibility studies related to enhancements of existing or creation of new sales programs.
  5. Review and approve maintenance and parts invoices; provide work direction to an internal team regarding all sales programs.
  6. Independently analyze aircraft maintenance cost in sales programs.
  7. Responsible for accomplishment of specific tasks/projects as assigned by the PS Sales Programs Manager.
  8. Prepare and manage inquiries, RFQs and proposals for prospective customers.

Additional Functions:
  1. This position may require working first, second, third, swing, or weekend shifts. .

Perform other duties as assigned.

Other Requirements:
  1. Must be proficient in Microsoft Products such as Word, Excel, and PowerPoint.
  2. Airframe and Powerplant license preferred.
  3. Knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system preferred.
  4. Strong Mechanical Systems/Structures and Avionics/Electrical Systems background preferred.

Additional Information

Requisition Number: 200139

Category: Service Center

Percentage of Travel: Up to 100%

Shift: First

Employment Type: Full-time

Posting End Date: 10/03/2022 


Equal Opportunity Employer/Veterans/Disabled.



Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.


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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Nearest Major Market: Savannah

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