Customer Support Business Analyst
Date: Sep 24, 2024
Location: Savannah, GA, US
Company: Gulfstream Aerospace Corporation
Customer Support Business Analyst in GAC Savannah
Unique Skills:
Must be able to effectively deliver exceptional customer services/support in a fast-paced environment with patience, professionalism, and a high-level of attention to detail and quality output. Must be able to work through challenging customer situations and handle muliple priorities simultaneously, as part of a team and on an independent basis. Position requires participation in Call Center and customer request ticket management system.
Experience with SAP ECC/CRM preferred, but not required and intermediate proficiency with Microsoft Excel formulas/calculations is desired. |
Education and Experience Requirements
Job Description
- Ensure accurate and timely performance analysis and reporting.
- Develops appropriate reporting mechanisms to communicate results in a meaningful manner to operational and financial management. Generate queries and reports to identify and resolve issues. .
- Prepare accurate and timely financial analysis and report actual financial performance.
- Compile financial information to help in the development of budgets, identify causes of major variances and ensure accuracy of actual data.
- Support Finance in reconciliations of accounts.
- Prepares reports related to operational or strategic initiatives.
- Performs in-depth analysis as required, for operational, financial and strategic initiatives.
- Participates in a wide variety of special projects to include business and process improvement initiatives.
- Responsible for ensuring that accurate records and complete invoices and credits are prepared for customer billing, and presentation to Accounts Receivables for designated areas of Product Support.
- Assists in accomplishing business office activities that may include audits, customer invoice disputes, invoice research, intercompany transactions and business analysis.
- Responsible for assisting operations areas by reviewing Work in Process and processing orders in a timely manner to avoid aging transactions and ensuring the operation area remains in conformance.
- Frequent use and general knowledge of industry practices, techniques and standards.
Additional Information
Requisition Number: 222669
Category: Service Center
Percentage of Travel: None
Shift: Weekend Days
Employment Type: Full-time
Posting End Date: 10/24/2024
Equal Opportunity Employer/Veterans/Disabled.
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Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market: Savannah
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