Customer Support Bus Analyst Sr
Date: Sep 24, 2024
Location: Savannah, GA, US
Company: Gulfstream Aerospace Corporation
Customer Support Bus Analyst Sr in GAC Savannah
Unique Skills:
Must be able to effectively deliver exceptional customer services/support in a fast-paced environment with patience, professionalism ,a high-level of attention to detail and quality output. Requires ability to independently analyze information, engage appropriate stakeholders, make sound decisions, and resolve challenging situations, while mininizing negative financial, business and customer impact. Position involves participation in Call Center and ticket management system with direct customer contact.
Experience with SAP ECC desired. Proficiency with Microsoft Excel formulas/calculations is required.
Education and Experience Requirements
Job Description
- Ensure accurate and timely performance analysis and reporting.
- Develops appropriate reporting mechanisms to communicate results in a meaningful manner to operational and financial management. Generate queries and reports to identify and resolve issues. .
- Prepare accurate and timely financial analysis and report actual financial performance.
- Compile financial information to help in the development of budgets, identify causes of major variances and ensure accuracy of actual data.
- Support Finance in reconciliations of accounts.
- Prepares reports related to operational or strategic initiatives.
- Performs in-depth analysis as required, for operational, financial and strategic initiatives.
- Participates in a wide variety of special projects to include business and process improvement initiatives.
- Responsible for ensuring that accurate records and complete invoices and credits are prepared for customer billing, and presentation to Accounts Receivables for designated areas of Product Support.
- Assists in accomplishing business office activities that may include audits, customer invoice disputes, invoice research, intercompany transactions and business analysis.
- Responsible for assisting operations areas by reviewing Work in Process and processing orders in a timely manner to avoid aging transactions and ensuring the operation area remains in conformance.
- Continually evaluates processes to identify and implement continuous process improvements, both in support of operations and with financial processes. .
- Provides support and guidance to lower level Product Support Business Analyst in accomplishing activities that may include audits, analysis or reporting.
- Provides advanced knowledge and support of multiple Product Support Business areas. .
- Frequent use and general knowledge of industry practices, techniques and standards.
Additional Information
Requisition Number: 222673
Category: Service Center
Percentage of Travel: None
Shift: First
Employment Type: Full-time
Posting End Date: 10/24/2024
#LI-TORI
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Legal Information | Site Utilities | Contacts | Sitemap
Copyright © 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market: Savannah
Job Segment:
Business Analyst, Aerospace, Business Process, Customer Service, Technology, Aviation, Management