Credit & Customer Accounts Representative

Education and Experience Requirements

Bachelor's Degree in Accounting, Finance, Business or related curriculum required. or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. or Proficient in the use of MS Office applications, principally Excel. Strong expertise in accounts receivable database applications a plus.

Position Purpose:

The purpose of the position is to monitor company trade accounts receivable for assigned accounts to verify that receivables are paid according to applicable payment terms and where not paid according to terms, initiate appropriate credit and collection actions. Also, position to evaluate incoming orders for credit approval based on corporate credit policy, and to enforce corporate credit policy.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Monitors the credit status of assigned customer accounts and develops a communication plan to ensure timely invoice payments and identification and elevation of disputes and or payment (cash flow) issues .
2. Under general supervision, follows established credit department procedures in evaluating orders referred to Credit for approval. Periodically seeks guidance of supervisor or manager in situations requiring judgment due to impact on future customer relationship .
3. Coordinates with customer and collects on past due accounts. Identifies problem accounts initiates appropriate collection actions with appropriate consultation with supervisor or manager. Monitors status and closure .
4. Facilitates resolution of disputes by documenting details regarding disputes and notifying appropriate operations personnel for resolution. May perform research and provide feedback to operations to ensure timely resolution .
5. Facilitates communication between customer personnel and operations personnel .
6. Performs analysis and reconciliations of customer accounts .
7. Under general supervision, consistently applies sound decision making on complex problems arising from day to day activities. Frequently requires evaluation of situation and development of original approach to resolve .
8. Represents organization on cross functional teams to identify and improve customer experience. Takes a leadership role in identification and communication of best practices in the organization to share with colleagues .

Additional Functions:

1. Exhibits timely decision making appropriate for circumstances in accordance with Corporate Credit Policy. .

Perform other duties as assigned.

Other Requirements:

1. Strong systems aptitude and ability to quickly learn new systems applications is required. Proficiency with SAP Accounts Receivable software or comparable product preferred.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer. This job requires one to be able to read, write, speak, and understand the English language.