BT Salesforce Admin
Date: Oct 8, 2024
Location: Savannah, GA, US
Company: Gulfstream Aerospace Corporation
BT Salesforce Admin in GAC Savannah
Unique Skills:
As a Salesforce Administrator at Gulfstream, you will work with a blended team of IT professionals and business champions to ensure our organization utilizes tools and capabilities offered by Salesforce effectively and efficiently. In this role, your duties will include configuring and optimizing Salesforce systems, maintaining records, and collaborating with stakeholders to meet organization requirements. To ensure success as a Salesforce Administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment.
- Ensuring optimal performance and best practices for Salesforce systems and applications
- Play an active role in the Salesforce design schema changes in support of significant business evolution to support projects and continuous improvement initiative
- Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce users
- Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security in adherence to Gulfstream policy standards and auditing processes.
- Improve issue resolution by active assessment and triaging of issues as part of an operational support team.
- Evaluate and resolve issues for business users managing customer expectations and providing a superior level of customer service
- Participate in documenting best practices in release management, Salesforce data management, and ongoing improvements to the Gulfstream Salesforce environment.
- Participate in ongoing Salesforce schema updates and changes.
- Salesforce release management including Sandbox management, change set tracking, and conflict resolution
- Research add-on application packages and support ROI analysis for recommendation of applicable programs
- Support the integration with 3rd party applications
- Managing Salesforce roles, profiles, sharing rules and groups
- Develop automation with Flow
- Development of workflow automation with Flow
- Preparing reports for the operation team, and other departments
- Must be a highly motivated self-starter, able to maintain poise under pressure
- Must be available for on-call rotation after normal business hours and on weekends to monitor and triage issues submitted after hours.
- Perform peer reviews, debugging and troubleshooting for issue management and resolution.
Salesforce & related skills
- 2-3 years Salesforce administration experience
- Salesforce architecture experience
- Salesforce admin certification preferred or equivalent experience.
- Experience working in an Agile environment using SCRUM methodology
- Experience working on Lightning page layouts
- Experience with Salesforce field types
- Experience with Salesforce permissions and licensing structure
- Highly developed listening skills, excellent customer service skills required
- Excellent, highly professional written and oral communication skills required
- Strong analytical and problem-solving skills
- Experience with Apex and Visualforce development a plus
- Ability to work effectively both independently and as part of a team
- Experience in performing Salesforce upgrades and ensuring successful integration
- Proficiency in creating Salesforce profiles, allocating roles, and managing access
- Knowledge of importing data and generating Salesforce reports
Education and Experience Requirements
Job Description
- Creates software design at the component level based on the application architecture and the detailed business requirements.
- Develops algorithms and data structures .
- Develops strategies for the monitoring, preventive maintenance and disaster recovery of applications.
- Serve as technical expert in at least one application within a portfolio.
- Assures that solution designs meet requirements for scalability, performance and quality in accordance with negotiated service level agreements.
- Participates in the assessment and resolution of software defects.
- Assists project management with the development of work breakdown structures, project plans and skills required. to develop and implement applications.
- Participates in design reviews for implementation projects.
- Conducts technical evaluations.
- Participates in the review, business case development and implementation of software development tools, methodology and software development standards.
- Understands IS Security measures and current standards, practices and technology.
- Serves as liaison with suppliers for sustaining activities. .
- Assists with evaluation and recommendations regarding purchased software packages, and supporting services. .
- Using knowledge of technology and existing systems, mentors junior staff on building and maintaining application systems. .
- Expert in one or more software development languages.
- IT Infrastructure Library (ITIL) exposure is desired.
- Solid understanding of system lifecycle methodologies, software development tools and standards.
- Experience working in teams.
- Proficiency with an Integrated Development Environment (IDE) desired.
- Proficiency with MS Office.
- Ability to solve problems quickly and completely. Ability to identify tasks which require automation.
- Strong inter-personal and communication skills; must be capable of explaining complex procedures in writing or verbally. Must be able to write proposals and make presentations to internal customers and professional peers.
- Provides technical direction for application development teams.
- A Masters degree may be used to offset one year of experience; PhD may offset two years of experience.
Additional Information
Requisition Number: 222315
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 11/01/2024
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Copyright © 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Nearest Major Market: Savannah
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