AV Conference Room Lead

Education and Experience Requirements

Bachelor's Degree in Business Admin, computer science, Management Information Systems or IT relatd field required or equivalent combination of education and experience to successfully perform the essential functions of the job. 6 years of experience managing large projects preferably in an supporting user-oriented global operations. Other Certified Technology Specialist (CTS) preferred.

Position Purpose:

Provide technical leadership for Consulting Services projects using independent judgement. Consult, assess or audit, design and interview customers to determine highly technical requirements. Convert requirements into actionable scope of work. Provide knowledge transfer to the customer. Engineer, configure and lead the design, configuration and deployment of Unified Communications (Video, VoIP and data networks). Deliver to current client requirements and generate additional consulting work by understanding the client's need and showing them the justification for new technologies that fit their business. Conference room A/V equipment and digital signage support.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Act as the lead Engineering resource for the Digital Signage platform. Perform hardware and software installations and upgrades .
2. Manage system capacity, license pool, and 165+ signage endpoints. Operationalize common requests and transition them to the Video Service Delivery team.
3. Provide oversight to suppliers and managed service providers in completing new deployments. Troubleshoot hardware and software problems, take appropriate corrective action.
4. Interact with IT staff, internal customers and suppliers in delivering solutions. Train Content Authors on proper use of digital signage.
5. Skilled in the programming of audio DSP units from multiple vendors. Skilled in the loading of Crestron or AMX code and user interfaces.
6. Analyze the customer’s technical environment and explain complex issues to customers in a non-technical way to maintain customer satisfaction.
7. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
8. Provide technical support to executive management and designated VIPs, and training to customer staff.

Perform other duties as assigned.

Other Requirements:

1. Project Management training certification highly recommended. CTS Certification highly recommended.
2. Good understanding of project portfolio management, project funding and project management across projects.
3. Collaboration and decision making skills.
4. Soft skills and technical skills that contribute to client satisfaction.
5. Good understanding of corporate IT policies, procedures and standards, ITIL principles certification strongly preferred.
6. Highly creative and inquisitive; able to multitask effectively; detail-oriented, innovative, adaptive, team player.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.