Share this Job

Repair Coordinator Associate I - Customer Support [Lincoln, CA]

Date: Jul 31, 2022

Location: Lincoln, CA, US

Company: Gulfstream Aerospace Corporation

Repair Coordinator Associate I - Customer Support [Lincoln, CA] in  GAC Lincoln


Unique Skills:

Customer facing role, attention to detail, proficient in math and business acumen. Must be proficient in excel and word.


 

 

Education and Experience Requirements

High School Diploma or GED required. 2 years of customer service/relations or related business experience. Aerospace experience preferred.. .

Position Purpose:

Under general supervision, support the coordination and administration for all aspects of aircraft component and major assembly repairs from pre-planning to post service follow-up for both customer property and Gulfstream owned inventory, as appropriate to area of specialization.

Job Description

Principle Duties and Responsibilities:

Essential Functions:
  1. Ensure customer- owned property is received and to repair shop or vendor for repair/overhaul.
  2. Monitor vendor delivery schedules and take appropriate action to ensure timely turn-around of repaired/overhauled items.
  3. Maintain records of parts out to vendor for overhaul/repair and exchange items due from operators. Pursue process through resolution.
  4. Coordinate the repair/overhaul of exchange units.
  5. Liaise with finance department to ensure customer credit line is established and coordinate induction invoice. Elevates problems to Repair Control Supervisor for resolution.
  6. Communicate the repair/overhaul requirements of the customer with the in-house repair shops and external vendors to meet the customer’s turn time and quote.
  7. Work in concert with the Purchasing department and in-house repair shops to provide accurate quotes in a timely manner for aircraft components being repaired/overhauled.
  8. With the assistance of the in-house repair shop supervisors and the purchasing department, monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
  9. Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
  10. Follow-up with the customer after the completion of the repair/overhaul to review invoicing and resolve any disputes and provide shipment tracking information .

Additional Functions:
  1. Coordinate with the repair shop supervisors and vendors to resolve issues for customers needing technical information involving aircraft component repairs. .
  2. Monitor group email and assigns to other Repair Control Associates or responds to customers as necessary. .

Perform other duties as assigned.

Other Requirements:
  1. Basic understanding of cost control financial principles.
  2. Strong written and verbal communication skills.
  3. Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
  4. Must be computer literate and use necessary software (Microsoft Office products are required. and Microsoft Access is preferred).
  5. Must be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 194841

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 07/08/2022 

 

Equal Opportunity Employer/Veterans/Disabled.

 

 

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

 

 Legal Information | Site Utilities | Contacts | Sitemap
Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
 

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft


Job Segment: Aerospace, Customer Service Representative, Customer Service, Aviation