Service Team Lead - A&P

Education and Experience Requirements

High School Diploma or GED required. 6 years of inspection and heavy maintenance experience on large and/or mid-size aircraft to include three (3) years of Gulfstream aircraft experience. A&P (FAA Airframe and Powerplant) license required. Valid Driver’s License required.

Position Purpose:

In support of STM, develops project plan and coordinates maintenance and manpower activities across all shifts for assigned aircraft. Provides work direction to technicians during the inspection, maintenance and repair of aircraft to ensure work is performed to specifications. Anticipate/assess potential project barriers and proactively engage in any/all project constraint resolutions to ensure on-time aircraft delivery.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Assist STM with planning, scheduling and completing tasks on quotes/work authorizations and received during customer debrief meetings. Drive work activities across all shifts by communicating/coordinating project information and target milestones .
2. Coordinate with quality, materials and other back-shop/shared service organizations (Engineering, Avionics Install, Interior, etc.) to ensure compliance with all company policies/procedures and FAA regulations .
3. Maintain a current knowledge and understanding of Repair Station and Quality Control Manuals, Aircraft Service Changes, Customer Bulletins, inspection schedule requirements, vendor information and all other procedures and publications pertaining to aircraft maintenance and servicing. Instruct aircraft techs in proper procedures and techniques of trouble shooting airframe and engine systems, routine inspections and preventive maintenance .
4. Ensure project financial success by monitoring, understanding and articulating project finances during project span. Monitor and control daily time and material charging to work orders (versus budget) .
5. Provide daily updates to customer on schedule status, invoice, and dispute resolutions .
6. Act on behalf of hangar manager/STM in their absence or when assigned .
7. Apply 6S and Lean principles to maintain good housekeeping and safety in all areas to include hangars, break areas and offices .
8. Anticipate and address situations that affect both customer satisfaction and service center safety, quality, efficiency and profitability .

Additional Functions:

1. Create a culture of continuous improvement, openness and diversity in thinking by understanding and clearly articulating trends noted through visual management board data. Encourage, engage and implement top-3 initiatives to address issues in the workplace .
2. Provide input to Technician performance appraisals. Assist with establishing/recommending employee development and training plans .
3. Assist with the safety and serviceability of all ground support equipment and coordinate repairs and routine maintenance notification .

Perform other duties as assigned.

Other Requirements:

1. Demonstrated proficiency with customer communications with the ability to establish and maintain professional working relationships.
2. Demonstrated leadership ability with strong communication skills and the ability to understand and articulate project finances and customer billing.
3. Able to organize work, train employees, solve problems and adapt to change.
4. Advanced knowledge of pertinent technical reference materials (maintenance manuals, IPC’s, AD’s, service bulletins, structural repair manuals, etc.).
5. Able to climb ladders and stairs, work in small restricted areas and lift up to 40 lbs.
6. Intended as a first shift position. Circumstances may require the position/individual to work any shift and overtime.
7. Able to use and understand various computer hardware/software applications.
8. Must be able to read, write, speak, and understand the English language.