Service Team Manager (FAR) £5000 Sign on Bonus

Education and Experience Requirements

Position Purpose:

The Service Team Manager is responsible to, and derives their authority from, the Service Centre Operations Manager. The Service Team Manager is responsible for ensuring compliance with maintenance and legislative standards as specified by UK CAA and EASA and the Quality and Airworthiness Manager. This position is middle managerial, part chargeable time.

The Service Team Manager is the primary point of contact for all technical aspects of a service center visit, including the day to day overall technical pre-planning, technical project management and technical manpower resource control.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Ensure long and short term contract production department personnel comply with the requirements stated in MOE Supplement entitled ‘Contract Personnel Policy and Procedures Manual’, as revised.
2. Act as technical point of contact and ensuring that a pre-input inspection is carried out on the aircraft including review of the technical log for deferred defects to determine work scope. Ensure customer agreements are signed for work authorization.
3. Coordinate customers’ aircraft related technical requirements, in consultation with the Service Centre Customer Coordinators and Planning Coordinators, for all service center line or base maintenance inputs, to ensure efficiency and meet service deadlines.
4. Liaise with Materials Planner, the Service Centre Customer Coordinators and Planning Coordinators, as applicable, to progress either pre-loaded or post aircraft arrival purchase orders, as necessary, to ensure aircraft delivery dates meet the customers’ requirements.
5. Authorize all aircraft maintenance sales invoices. Recommend any improvements or corrections required, and conducting the necessary correction compliance follow up.
6. Ensuring that all aircraft maintenance paperwork is completed by the end of each shift and that written entries are made in the shift/task handover log, as appropriate, in order to maintain a task staged process of communication between shifts and where applicable, individual tasks. In addition, ensuring that written entries made by other shifts are read and actioned accordingly. Reference MOE Part 2.26, as revised.
7. Ensure quality of workmanship in the final product is to a standard acceptable to the EASA and the UK CAA through complying with statutory and company standards for all maintenance and design change work on aircraft and/or components, including ensuring the correct and adequate standards of cleanliness and tidiness for the work in hand.
8. Review the procurement of aircraft maintenance related publications, training, tools and equipment. This includes collaboration with of the Service Centre Operations Manager, in order to satisfy both our current and future aircraft and component approved capability, including associated ground equipment.
9. Perform aircraft maintenance, defect rectification, design changes and repairs to an acceptable industry work standard, in accordance with approved airworthiness data, at both Farnborough main base and other locations worldwide.
10. Certify tasks that have been trained on and authorized to perform, inspect and certify, at both Farnborough main base and other locations worldwide. In addition, carrying out any other maintenance tasks, requested by the Service Team Manager. For base maintenance this can include Category ‘C’ Certification for those qualified in accordance with MOE Part 3.4, as revised.
11. Ensure compliance with the mandatory requirements of the inspection authorization continuation training program.
12. Monitor trends in aircraft and component technology and advising of any advancement that may be beneficial to the company or customer.

Perform other duties as assigned.