Customer Aircraft Support Manager

Education and Experience Requirements

Bachelor's Degree in aviation maintenance or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 6 years aviation experience to include three (3) years of experience in one or more of the support functions (Avionics, Paint, Interior or Maintenance) on large or mid-size cabin aircraft. Other An A&P license and four (4) years of related aircraft experience in addition to the six (6) years experience may offset the Bachelor’s degree.

Position Purpose:

Direct and coordinate all aspects of a hangar support function to ensure timely and cost effective fulfillment of delivery schedules and optimum safety and quality standards. Support areas include: Avionics, Paint, Interiors or Maintenance

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Manage support area efforts to develop and maintain milestone schedules of multiple projects through utilization of available resources and proper staffing .
2. Develop new methods and procedures and implement corrective action plans to ensure delivery of aircraft on schedule; reduce man-hours and material costs; identify and eliminate waste .
3. Maintain effective relationships and integrative activities with other departments on all pertinent Service Center matters; ensure two-way information exchange, between internal and external customers, with respect to problems, schedule deviations, and quality variances .
4. Ensure root causes of problems are defined and permanent corrective action is implemented .
5. Ensure that department personnel are informed and trained on product line systems and procedures, roles, and responsibilities .
6. Prepare reports, forecasts, charts and historical data as required. for all aspects of all product lines .
7. Develop and monitor area training requirements .
8. Review, adjust, and approve all product line proposals, and WCR’s .
9. Plan and control department budget performance Demonstrate creativity, foresight, and mature business ethics in solving financial problems Make decisions that have an impact on business needs and budget targets .
10. Coordinate with material department to ensure timely delivery of parts and materials .
11. Provide information to internal and external customers, as needed, to include quoting, renderings, manpower allocation, and billing disputes .

Additional Functions:

1. Promote safety and good housekeeping standards and monitor repair station compliance .
2. Perform administrative and personnel functions as required. .

Perform other duties as assigned.

Other Requirements:

1. Must be able to read blueprints, design drawings, and have basic understanding of Service Center equipment.
2. Thorough knowledge of QC policies, procedures and all related technical data.
3. Must be able to read, write, speak, and understand the English language.

This job requires one to be able to read, write, speak, and understand the English language.