Desktop Support Analyst

Desktop Support Analyst in GAC Savannah

Unique Skills:

Advanced Windows 11 troubleshooting and endpoint support
Systematic troubleshooting and root-cause analysis
Microsoft Intune and endpoint management experience
Microsoft Configuration Manager (SCCM) knowledge
Windows Autopilot provisioning and deployment experience
Microsoft 365 application troubleshooting, including Outlook, Teams, OneDrive, and Office
Active Directory and Microsoft Entra ID administration and troubleshooting
Identity, authentication, MFA, and access troubleshooting
PowerShell scripting and task automation
Development of technician tools, scripts, and diagnostic utilities
Software installation and deployment troubleshooting
Windows Event Viewer and application log analysis
Hardware diagnostics, repair, and lifecycle support
Strong customer service and de-escalation skills
Ability to work independently while maintaining established IT, security, and support processes
Strong technical judgment and ability to differentiate endpoint issues from application, network, identity, policy, or infrastructure problems
Technical mentoring and knowledge transfer to other support technicians
Technical documentation and knowledge base development

Education and Experience Requirements

Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. Entry level position. Experience providing desktop technical support preferred..

Position Purpose:

Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
2. Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
3. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
4. Provide technical support to executive management and designated VIPs, and training to customer staff.

Perform other duties as assigned.

Other Requirements:

1. Ability to provide technical support service delivery within established guidelines.
2. Desktop/windows/PC expertise.
3. Problem solving and customer facing skills.
4. Deep understanding of the ITIL Incident Management Process.
5. Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
6. Excellent analytical, assessment, planning, verbal and written communications skills.
7. Soft skills and technical skills that contribute to client satisfaction.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 237802

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 11/27/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft